Help from Customer Service is a Phone Call Away

Help From Customer Service is a Phone Call Away

Don’t you just hate it when you try to call a company’s customer service line, and find out that you’ve reached the wrong company? Or you have to go through several voice-activated prompts, only to be put on hold again and transferred several times before you reach a real, live, human operator?

Finding Customer Service Phone Numbers

A new website, Get Human, puts an end to most callers’ misery by providing easy-to-search listings for every major Cable TV, Home Phone and Internet service provider as well as providing listings for many other major companies. Each listing includes the number to a specific company’s customer service line, as well as instructions for how to speed through those annoying voice-activated prompts.

Benefits of Get Human Listings

The listings also include a place for visitors to leave feedback about their experience with a specific company’s customer service department. This feature is helpful in a number of ways. Not only do visitors to the website get to see at a glance if their problem is likely to be solved by contacting a specific company’s customer service department, but this is also a good way to gauge how well a company might take care of a customer should an issue arise.

For someone who is seeking to compare providers of a specific service, like telephone providers, visitors to the site can search for each provider’s listing, and then read the feedback provided by customers who called and spoke with a representative for help with their service. While many companies promise potential customers the “moon and the stars” to get them to agree to a contract, it is valuable to see feedback from actual customers. This helps potential customers to see how a company’s service department has handled issues in the past before making a decision to go with a specific provider.

In addition to providing service telephone numbers and a place to leave feedback about a customer’s service experience with a specific company, each listing also includes:

  • The daily hours of operation for each company’s service department.
  • The average wait time a customer will be on hold before reaching a representative.
  • Additional telephone numbers that can be used to contact a provider.
  • Additional methods to contact a provider, such as their website and the specific email address to their service department.

Downside to Get Human Listings

While this is a helpful site for existing customers of a specific provider, and can be a great comparison tool for prospective customers, using the listings to contact a service provider does have a drawback if you are seeking to compare each providers plans, rates and packages before you decide on a specific service provider.

Using the site to contact each service provider to discuss their available plans, rates and packages could take several hours, if not days. Even if you relied on visiting each provider’s website to provide this information, it would be difficult and time consuming to open up several tabs or windows to try to compare the services offered by each provider.

An Easy Service Provider Comparison Tool

Thankfully, there is an easy solution for customers who are searching for the best plans, rates and packages on their Cable TV, High Speed Internet, Home Phone and Home Security services: The comparison tool at Digital Landing. This tool provides an easy-to-use method that allows users to make easy-to-understand, side-by-side comparisons of the rates, plans and packages of hundreds of service providers. This tool allows users to see at a glance what each provider has to offer without having to go through the hassle of waiting on hold to talk to a customer service representative or listening to a representative’s sales pitch.

This same website also provides additional helpful videos and articles about the various home services and service providers so that visitors to the site can easily find the information that they need to get and stay connected. Whether a consumer needs help with comparing internet service providers or just wants to find out more about a technical subject, such as a comparison of the top 5 anti-virus programs, Digital Landing is a trusted, one stop resource for every consumer that is researching and shopping for the digital home services that are perfect for their needs and budget.

In addition to all the helpful information that is provided on their website, the company also has customer service representatives available by telephone for individuals that prefer to get their information over the telephone. These representatives can answer any additional questions about home services and service providers and can be reached by calling 1-877-767-7780 during the hours of 7a.m. to Midnight, Eastern Time, seven days a week.

Regardless of which service provider a consumer chooses, getting help from customer service is often simply a phone call away.

Photo Credit: AlanClarkDesign