If your a Verizon FiOS customer and you have a problem with your connection, then Verizon troubleshooting is your first step toward fixing it. There are options that let you check out the basics so that you have answers at the ready when you do finally call Verizon’s customer service department.
You depend on your computer for a lot of things, it contains your life. Your business links, your social and family connections, and for many of us, it is also our connection to work. Therefore, when you have a problem with your connection you can be in big trouble. Instead of immediately calling your provider, why not do some basic problem solving yourself? You might fix it on your own — and you’ll learn something on top of it.
Verizon Troubleshooting: Slow Connection
You might have a connection, but it’s not running as fast as you’re used to, the Internet seems to be sluggish and things just aren’t loading like they should.
Check the Numbers
Go to the Digital Landing Internet Speed Test to see how fast your Internet connection is doing. It will measure both upload and download speed on your line, so you can compare these numbers to what you are supposed to be getting in your Internet package. If you want to double-check the numbers go to Verizon’s website to their Broadband Speed Test, both sets of numbers should be about the same.
Optimize Your Settings
If you still think there is a problem with the speed, then you might want to use the FiOS Speed Optimizer Tool that is offered by Verizon. This will determine if all of your settings are optimized to give you the best performance. The tool will run through your settings and automatically set everything for you and then ask you to restart your computer.
Run the Numbers
After rebooting your computer run the Digital Landing Internet Speed Test again and compare the numbers. Hopefully, you’ll see an improvement, but if there isn’t much difference, it may be a different issue.
Location, Location, Location
You’ve heard it applied to real estate, but it’s true for your wireless router too. A big contributor to slow wireless speeds can be your router location. How far away from it are you? Look at what is between your router and your device. A large portion of routers work on a 2.5GHz band, as do microwave ovens, baby monitors, cordless telephones and pretty much every wireless device ever made. All these things between you and your router will slow your connection down.
Other factors for slow speeds are the limits of your devices and even your home itself. Your infrastructure might be deflecting enough of the incoming data to slow you down. Start by moving your router into the open, or moving your computer closer to it.
Run the Numbers … Again
We can’t stress this point enough, run a speed test. Hopefully, you’ve been writing these numbers down so can compare them and see any improvements. Check your speed after each change you do and if you are getting the speeds that Verizon says you should be, then you are good to go. If not, then maybe it’s time to call them because it’s possibly their end of it. Have all of your numbers on hand and let them know the steps you have already gone through, then you can hopefully avoid some of the tedious drills they normally run you through.
If things are still sluggish, or you just want to try to improve your wireless signal check out these handy tips on fixing a slow wireless connection.
Verizon Troubleshooting: No Connection
We can all agree, no connection is worse than a slow one. There aren’t as many things you can do, but you can still start by troubleshooting the connection yourself, Verizon troubleshooting is not hard.
I’m assuming that you have already checked your computer itself. Is the cable connected? Or, if you are using wireless, is the receiver turned on? Is it plugged in?
If the answers to the above questions are yes, then you will look at the router and reboot it. The simplest way to do this is to unplug it, disconnect it from the wall and the FiOS connection. Wait a minute for all the lights to die out and then reconnect and wait another few minutes while your system gets back online. Look at your computer and see if you have a connection.
Give your connection another try and see if it corrected itself. Remember that location is important, move as close to the router as possible and see if that reconnects you. If it does, then maybe there is something blocking your signal.
If you still don’t have a signal, then it is time to call a technician to get them to do some Verizon troubleshooting. Maybe they have a downed line and will have your connection back shortly. There is nothing you can do if it is on their end, except maybe take your laptop or tablet to the nearest McDonalds and use their WiFi connection.
Photo Credit: NewsUSAContent