Dish Network subscribers hopefully never have to deal with any problems or downtime with their service. But if the time arises it helps to know the available options for Dish Network customer service.
In many cases, a quick perusal of their support FAQs can solve a simple issue, but a more complex problem might require you to send an email or call their support line. Let’s take a closer look at the available options for Dish Network customer service.
Multiple Options to Contact Dish Network for Support
Thankfully, Dish offers an array of contact options for support. Their staff is available on a 24/7 basis; essentially whenever you may have a problem with their service. The quickest level of service is delivered through either a phone call at (855) 318-0572 or by chatting with an agent on their support website.
If your support need isn’t urgent, you can either email them using Dish’s website contact form,or send a tweet to their customer service under the moniker @DishAnswers. No matter your method of contact, Dish promises a high of level of service and a timely response to your question or issue.
A Full Range of Support
As mentioned earlier, you might be able to solve your issue without even contacting Dish customer support. Dish organizes their technical information and FAQs based on the service type and equipment. New subscribers waiting for their installation date are able to check out equipment documentation and a pre-installation checklist to ensure everything goes smoothly.
Separate sections exist for different services like Dish Anywhere, which allows the viewing of Dish content on a smartphone, tablet, or computer, as well as the Blockbuster @Home service, providing a collection of movie channels along with on demand video streaming of first-run movies to your TV, computer, or mobile device. A convenient FAQ chart for the latter service lists the channel numbers along with HD and SD format availability, along with step by step instructions for viewing the service on your TV or alternate device.
Some of Dish Network’s more esoteric equipment like their Tailgater portable Satellite TV unit also feature their own support and FAQ sections. Additionally, if you want additional services from Dish, like a bundle that includes Home Phone and High Speed Internet, or even their specialized home theater installation services, you will find support and FAQ sections linked off the Dish Network support page.
Sign Up for myDISH
If you are an existing Dish Network subscriber you need to register your account online at a minimum. This allows you to use their Internet-based contact methods if a need for support ever arises. Remember to use chat if the support need is critical and email if your problem doesn’t have to be solved immediately. A chat session doesn’t tie up your smartphone or landline.
Ultimately, signing up for a myDish account is the best way to manage your Dish account online. The myDish website offers what is essentially a knowledge base for all things Dish. You are able to easily access a host of content that might give you the information to solve any issue; preventing you from having to contact Dish Network customer service.
Of particular interest is a collection of manuals in PDF format for every piece of equipment offered by Dish. It’s a good idea to take the time to save any manuals for your equipment to your computer, smartphone, or tablet for future reference. Other useful sections on the myDish website includes billing management, a full range of programming options, and a forum where you can share tips and advice with other Dish subscribers.
With access to Dish Network customer support on a 24/7 basis through email, chat, phone, and Twitter, and the robust amounts of documentation available on the Dish support website in addition to myDish, subscribers can be sure that any problems with their Satellite service can be solved quickly and easily. Make sure you take the steps to download equipment manuals so you are better prepared to solve any problems yourself before spending time on a support call or chat session.